Q: My SwitchBox does not respond to any texts, etc?
Q: How much does the network service cost?
A: The SwitchBox ships with a Switchbox Ultra sim card, with a network service cost of $10 per month. You receive 50x commands each month to use for your Switchbox. After 1 month of an unpaid account, your grace period will expire and you will need to replace the SIM card; Contact us if this occurs.
Q: Will it work in my location? Canada, Europe, etc?
A: Yes, in most cases the Ultra SIM card is perfect. In rural areas of the USA, Canada, Europe, etc the Ultra SIM card has still proven to be the best solution roaming through Bell, Rogers, Telus, etc.
Q: Do we offer a manufacturer warranty, returns?
A: Yes, we offer 1 year manufacturer's warranty and a 30 day money back guarantee minus shipping, no questions asked.
Q: How many devices can I plug in? What are the power rating limits?
A: The SwitchBox uses standard 16AWG electrical extension cords. Internally the circuit contains 30A relays but the maximum connected load should be much less than that, to protect the cord itself. A load of 1800W is sufficient.
Q: Do I need to use the extended Antenna? Does it increase reception?
A: The extended Antenna does increase reception in many cases. Signal strength is an important variable in the closed door, metal hangar for pilot applications. In these cases, a simple reception strength check with the antenna On and Off will confirm your environment needs. In our surveys, the factory installed "L" shaped antenna is adequate for many users.
Q: Why don’t we offer phone support?
A: We offer online support via email weekdays between 9 AM and 5:00 PM PST. Our Customer Support team are real, friendly humans working from our location in San Francisco. We love answering questions, solving problems, and helping you use your device correctly. We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
We can instantly view your account activity, system details, and other information so we can troubleshoot effectively.
We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
It's faster. We can quickly get to the bottom of your questions without putting you on hold.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.