Q: My SwitchBox does not respond to any calls, texts, etc?
A: There must be sufficient credit on your T-Mobile account. Please login to your online account or call 1-877-778-2106 and dial 0 to speak with a Customer Service agent. Tell them your SwitchBox unique phone# and pin 123456, to verify your credit on account. The SwitchBox needs some credit to remain active on the network.
Q: How much does the Tmobile network service cost?
A: The SwitchBox ships with a T-Mobile sim card. On this Pay-As-You-Go plan, the network charges 10 cents for each text message: sent or received. The SwitchBox will need a minimum of $3.00 credit every month. Once credit is placed in the account, phone calls are Free to receive on the SwitchBox and will not use any credit. After 6 months of an unpaid account, the Network Provider will ask you to replace the SIM card; Contact us if this occurs.
A: The AT&T network charges 25 cents for each text message: sent or received. Phone calls are Free to receive on the SwitchBox and will not use any credit.
You have 3 plan options with AT&T; each plan expires at the end of the term and any unused credits are forfeited:
30 day at $10 + tax.
90 day plan for $25 + tax (preferred for most users)
Yearly plan for $100 + tax
An inactive unpaid account of 2 months will trigger the Network Provider to ask you to replace the SIM card; Contact us if this occurs.
Q: How much does the ATT network service cost?
Q: Will it work in my location? Canada, Europe, etc?
A: Yes, in most cases the Tmobile SIM card is perfect. In rural areas of the USA, Canada, Europe, etc the T-Mobile SIM card has still proven to be the best solution. We can supply a different carrier SIM card if you would like a more 'local' solution (AT&T, etc) Check here for TMobile's reception map and here for ATT's coverage. The included T-Mobile card is sufficient in 99% of customer installs.
Q: Do we offer a manufacturer warranty, returns?
A: Yes, we offer 1 year manufacturer's warranty and a 30 day money back guarantee minus shipping, no questions asked.
Q: How many devices can I plug in? What are the power rating limits?
A: The SwitchBox uses standard 16AWG electrical extension cords. Internally the circuit contains 30A relays but the maximum connected load should be much less than that, to protect the cord itself. A load of 1800W is sufficient.
Q: Do I need to use the extended Antenna? Does it increase reception?
A: The extended Antenna does increase reception in many cases. Signal strength is an important variable in the closed door, metal hangar for pilot applications. In these cases, a simple reception strength check with the antenna On and Off will confirm your environment needs. In our surveys, the factory installed "L" shaped antenna is adequate for many users.
Q: I dont have a Smart Phone, can I still use the SwitchBox?
A: Yes, the SwitchBox can be used as easily as a simple Phone Call or text message. The Iphone and Android app create a graphical, user experience to operate the various commands.